Most orders are delivered within 6–13 working days. During busy periods, this may take slightly longer. As soon as your order has been shipped, you will receive an email with a tracking link. Shipping is always free.

Your order is delivered directly to your home from our warehouse.

As soon as your order has been shipped, we will send you an email with a tracking link. You can also use the "Track your order" page on our website at any time.

At checkout, we accept all major credit cards, PayPal, and other popular, secure payment methods.

Email us as soon as possible and we will do our best to help. Once an order has been processed for dispatch, it can no longer be changed or cancelled, but you can still return it within 30 days.

You have 30 days from receiving your order to return items for any reason. Items must be unworn, unwashed and unused, with the original tags attached and in the original packaging. Please contact us first at info@carringtonlondon.com and we will send you the return instructions. Return shipping is paid by the customer, and there are no restocking fees. Exchanges are welcome too.

Once your return has been received and checked, we refund the full purchase price within 14 days to your original payment method. If it takes longer, please contact us and we will look into it.

Please take photos of the item and send them with your order number to info@carringtonlondon.com and we will put it right as quickly as possible, at no cost to you.

You can reach us at info@carringtonlondon.com or +44 20 8106 0559. We will respond within 1–2 business days.