Shipping policy

At Carrington London, we're proud to serve customers across the United Kingdom with reliable and efficient shipping. Please read below for everything you need to know about how we ship your new favourite pieces.

1. General Shipping Information

We currently ship throughout the United Kingdom.

Shipping times may vary depending on your exact location within the UK and the size/weight of your order.

2. Processing Time

Orders are typically processed within 1–3 business days (Monday to Friday), excluding weekends and holidays.

During peak seasons or promotional events, processing times may be slightly longer. We'll keep you informed of any delays.

3. Shipping Rates

Free Tracked Shipping – We offer free tracked shipping on all UK orders, with no minimum purchase. You will receive a tracking link by email as soon as your order is dispatched.

4. Estimated Delivery Times

Here's what to expect once your order is processed:

Processing Time: 1–3 business days (Monday to Friday)
Transit Time: 5–10 business days (Monday to Friday)
Total Delivery Time: 6–13 business days
Order Cut-off Time: 2:00 PM
Time Zone: UK time (GMT/BST) – London

Please note: Delivery times are estimates and may be affected by carrier delays or extreme weather conditions.

5. Shipping Restrictions

We do not ship to PO Box addresses, BFPO addresses or restricted areas. Certain items may be subject to shipping restrictions depending on UK-specific regulations or carrier restrictions.

6. Failed Delivery or Returned Packages

In the event of failed delivery attempts, incorrect address information or undelivered packages, orders may be returned to us. We will contact you if this occurs and arrange a new shipment, which may incur additional shipping costs.

7. Lost or Damaged Packages

If your package is lost or damaged in transit, please email info@carringtonlondon.com right away so we can work with the carrier to investigate the problem and find a solution as soon as possible.

8. Shipping Policy Update

We may update our shipping policy from time to time to improve our service. The latest version will always be available on this page. (Last updated: 13/11/2026)

9. Contact Information

Store name: Carrington London
Company name: VYSE GALLERY
Company Address: 15 Prosperity Way, Holland Landing, ON L9N 0V1, Canada
Company nr.: 1001473816
Phone: +44 20 8106 0559
Email: info@carringtonlondon.com

Monday to Friday | 2:00 PM – 10:00 PM (UK time)
Weekends | 4:00 PM – 9:00 PM (UK time)

We aim to respond to your enquiries within 1–2 business days.